INFORMATION FOR RETURNS
What are the deadlines?
The return period is 14 days after receipt of the parcel. Within this period, the return must be received by us in writing or registered on the portal.
You then have 14 days to return the parcel to the post office.
How to register the return?
Please register your return in our Return Portal
To log in you'll need:
• your postal code (shipping address)
• your order number (6 digits, no letters)
There is a charge for using the return label! The return costs are displayed in the portal and the amount is conveniently offset against your refund.
ATTENTION: We do not offer exchanges (from October 2025). We will be happy to refund the returned items via the original means of payment.
How long does the return process take?
As soon as we receive your return, it will be subjected to a quality check by the returns department.
Please note that we can only fully refund unused, unwashed goods. In case of soiling or signs of use (scratches, mud, animal hair, etc.) we reserve the right to retain 30% of the value of the goods, but at least 10€.
The processing time for returns is usually 10-14 working days after receipt of the goods.
What if the order is broken?
If there is a special case or damage to the product, please send us an email to support@mytholon.com.
Your email should contain the following information:
• Your order number
• Pictures of the damage/error
• Your return request: replacement delivery or refund?
In this case, shipping is of course free of charge and we will be happy to provide you with a replacement!
How about purchases at stores or events?
If you have purchased your items in one of our local stores or at an event, the items cannot be returned.
Broken items are an exception: If your purchase has a functional defect, please contact us at support@mytholon.com
Please send us the following:
• proof of purchase - absolutely necessary!
It must be recognisable when/that this item was purchased from Mytholon & at what price
• detailed photos of the damage